Informativa sulla privacy

This Privacy Policy explains how Rellevo collects, uses and protects your personal data when you visit rellevo.store or place an order with us. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679.

Data controller

Rellevo, reachable at contact@rellevo.store, is the controller of the personal data processed through this website.

What we collect

When you place an order, we collect your name, billing and shipping address, email address, telephone number where provided, and details of the items you purchased. Payments are processed by our payment providers; we receive confirmation of the transaction and limited information such as the card type and the last digits of the card, but we never receive or store your full card number.

When you browse the site, we collect technical information such as your IP address, browser type and version, time zone setting, operating system, device identifiers, the pages you view and how you interact with them. This information is collected through cookies and similar technologies.

If you subscribe to our newsletter or contact us by email, we process the contact details and the content of your message.

Why we use your data and on what legal basis

We use your data to process and deliver your order, to handle payments, to manage returns and refunds, and to provide customer support. This processing is necessary for the performance of the contract between us.

We use your data to comply with legal obligations, in particular accounting, tax and consumer protection requirements.

We use technical and analytical data to operate, secure and improve our website, to prevent fraud and to measure the performance of our advertising. This is based on our legitimate interest in running a safe and effective online store, and on your consent where required by cookie rules.

We send marketing emails only where you have subscribed or where permitted by law in relation to a previous purchase. You can withdraw your consent at any time using the unsubscribe link in any message or by writing to contact@rellevo.store.

Who we share data with

We share personal data with the service providers necessary to run the store: our ecommerce platform, payment processors, shipping and fulfilment partners, and email and analytics providers. These parties process data on our instructions and are bound by contract to protect it.

We may disclose personal data where required by law, by a court order or by a competent authority, or where necessary to establish, exercise or defend legal claims.

International transfers

Some of our service providers operate outside the European Economic Area. Where personal data is transferred outside the EEA, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or an adequacy decision.

How long we keep data

Order and transaction data is retained for as long as required by applicable accounting and tax law. Customer service correspondence is kept for as long as necessary to handle the matter and any related claim. Marketing data is kept until you unsubscribe. Technical and analytical data is kept for a limited period in line with the cookie settings applied on the site.

Your rights

You have the right to request access to your personal data, to have inaccurate data corrected, to request erasure, to restrict or object to processing, and to receive your data in a portable format. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, write to contact@rellevo.store. We respond within one month. You also have the right to lodge a complaint with the data protection authority in your country of residence.

Cookies

We use cookies that are strictly necessary for the website to function, including cookies that remember the contents of your cart and keep your session secure. Subject to your choices, we also use cookies for statistics and marketing. You can manage your preferences through the cookie banner on the site or through your browser settings. Disabling strictly necessary cookies may prevent parts of the store from working.

Changes

We may update this policy from time to time. The version published on this page is the one that applies.