Informativa sulle spedizioni
Where we ship
We ship to all countries in Europe.
Processing time
Orders are prepared and dispatched within 2 business days of payment being confirmed. Orders placed on weekends or public holidays are processed from the next business day.
Delivery time
Once dispatched, delivery takes 4 to 7 business days. Business days are Monday to Friday, excluding public holidays in the origin and destination countries.
Delivery times are estimates. They may be affected by customs procedures, carrier delays, weather, peak periods or an incomplete or incorrect delivery address.
Tracking
You receive a confirmation email with tracking information as soon as your order is dispatched. Tracking can take up to 24 hours to show its first update after the parcel is collected by the carrier. If you do not receive this email, check your spam folder and then contact us at contact@rellevo.store.
Shipping costs
Shipping costs are calculated at checkout based on your destination and the contents of your order, and are shown in full before you confirm your purchase. Where free shipping applies, this is indicated on the product page or at checkout.
Addresses
Please check your delivery address carefully before confirming your order. We cannot change an address once a parcel has been dispatched. Orders returned to us because of an incorrect or incomplete address, or because the parcel was not collected from a pickup point within the carrier's holding period, can be reshipped at your cost or refunded minus the original shipping cost.
Receiving your order
Wood panels are shipped flat and protected. When your parcel arrives, please check the outer packaging before signing for it where the carrier asks you to. If the packaging is visibly damaged, note this with the carrier where possible and contact us at contact@rellevo.store within 14 days with photographs of the packaging and the item. We will arrange a replacement or refund.
Lost or delayed parcels
If tracking has not updated for an extended period or your order has not arrived within the expected window, contact us at contact@rellevo.store with your order number. We will open an investigation with the carrier and keep you informed until the matter is resolved.
Taxes and duties
Orders delivered within the European Union include VAT and are not subject to additional customs charges. For destinations outside the EU customs union, any import duties or taxes are determined by the destination country and are the responsibility of the recipient.
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